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Technical Services Manager
1800 2nd Street, Suite 758 Sarasota, FL 34236 US
Job Description
This role sits within a highly successful organization known for delivering highly engineered, large-scale aquatic and recreational infrastructure projects across the U.S. and internationally. The business operates at the intersection of advanced construction methods, custom technical solutions, and long-term lifecycle support—working on projects that are both visually impressive and technically complex. The Technical Service Manager plays a critical leadership role in supporting these installations long after delivery, ensuring performance, safety, and client satisfaction at the highest level.
This position blends strategic leadership, technical expertise, and hands-on operational oversight. It is ideal for a leader who enjoys building teams, solving complex field challenges, and driving continuous improvement across service and project support functions.
Key Responsibilities
Strategic Leadership
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Develop and execute strategic goals, objectives, and operational plans for the technical service function.
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Ensure alignment between organizational strategy and day-to-day service and support operations.
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Collaborate closely with project management and after-sales teams to support new and existing installations throughout their lifecycle.
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Represent the organization with clients, partners, and stakeholders to build trust, maintain strong relationships, and ensure long-term satisfaction.
Operations Management
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Oversee service and construction-related activities from planning through execution and completion.
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Establish, monitor, and improve performance metrics to drive efficiency, quality, and profitability.
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Implement and maintain best practices related to construction management, technical service delivery, quality control, and safety.
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Manage subcontractor and supplier relationships to ensure reliability, cost-effectiveness, and consistent performance.
Project Oversight
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Review and approve service schedules, resource planning, and risk assessments.
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Resolve complex project or service issues, delays, and technical conflicts in coordination with project managers and field leadership.
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Ensure all work meets client specifications, safety standards, and applicable regulatory requirements.
Leadership & Team Development
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Lead, mentor, and develop technical, management, and field teams.
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Oversee recruiting, onboarding, training, and performance evaluations.
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Build strong, collaborative teams focused on accountability, technical excellence, and continuous improvement.
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Promote a positive work culture that supports employee engagement, development, and long-term retention.
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Bachelor’s degree in Construction Management, Engineering, Architecture, or a related field preferred; equivalent hands-on experience considered.
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5+ years of technical service, support, or field service experience in construction or technically complex environments.
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2+ years of people leadership or supervisory experience.
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Strong technical troubleshooting and problem-solving capabilities.
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Excellent communication, customer service, and conflict-resolution skills.
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Ability to manage multiple priorities in a fast-paced, project-driven environment.
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Experience in construction, aquatic systems, swimming pools, or related technical industries preferred.
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Proven ability to balance office-based leadership with hands-on field involvement.
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