Search JOBS
Have a look at our open jobs in the US and find your next OPPORTUNITY here.
Quanta U.S., Inc.
https://usquanta.com/wp-content/uploads/2022/05/JB-Square-200x200-1.png
http://us.quanta.com
http://us.quanta.com
true
About Our Client
Our Client is a modern Italian heritage confectionery & gelato house known for premium ingredients, small-batch production, and beautifully presented boutique stores. With a growing U.S. footprint and a strong international presence, the brand blends food service, retail, and in-store production to deliver an elevated guest experience. The culture rewards ownership, craftsmanship, and hands-on leadership—ideal for builders who love being close to the operation and the customer.
The Role (Your Mission)
As Store Manager, you own people, product, and performance for a flagship-caliber boutique that combines retail, café/food service, and light production (e.g., gelato prep, case set-up). You are a working leader: most weeks you spend ~80% on the floor—opening/closing, supporting the operations of the store, leading service, and coaching in the moment— while effectively managing communication, scheduling, inventory, and key performance metrics.
High performers in this role typically build a successor and, after ~18–24 months of strong results, are considered for multi-unit leadership, subject to performance and nationwide mobility of candidate.
What You’ll Do
Lead the Business:
Lead the Team:
Delight the Guest:
What Great Looks Like (Top 5 Characteristics)
You Bring
Extra credit: Background with high-tempo concepts (e.g., premium coffee, salad/grain bowl, fast-casual with from-scratch elements) coupled with another operational experience beyond a single legacy brand.
Growth Path
Timelines are indicative and performance-based; advancement is earned, not automatic.
Who Will Not Thrive Here
Compensation & Benefits
Store Manager - Boston
16 W 36th Street, 3rd Floor New York, NY 10018 US
Job Description
About Our Client
Our Client is a modern Italian heritage confectionery & gelato house known for premium ingredients, small-batch production, and beautifully presented boutique stores. With a growing U.S. footprint and a strong international presence, the brand blends food service, retail, and in-store production to deliver an elevated guest experience. The culture rewards ownership, craftsmanship, and hands-on leadership—ideal for builders who love being close to the operation and the customer.
The Role (Your Mission)
As Store Manager, you own people, product, and performance for a flagship-caliber boutique that combines retail, café/food service, and light production (e.g., gelato prep, case set-up). You are a working leader: most weeks you spend ~80% on the floor—opening/closing, supporting the operations of the store, leading service, and coaching in the moment— while effectively managing communication, scheduling, inventory, and key performance metrics.
High performers in this role typically build a successor and, after ~18–24 months of strong results, are considered for multi-unit leadership, subject to performance and nationwide mobility of candidate.
What You’ll Do
Lead the Business:
- Own KPIs (sales, labor, COGS, and customer experience and team member management); build weekly action plans from results.
- Use a deployment model to schedule roles by hour, integrating yourself as needed.
- Maintain food safety & QA standards; manage receiving, storage, rotation, production logs, and daily case presentation.
Lead the Team:
- Recruit, train, and develop a bench (ASMs, Shift Leads); coach with clarity, consistency, and empathy.
- Set standards on the floor: live the service model, coach in real time, address issues early, and recognize excellence often.
- Foster a culture of excellence and accountability—clear goals, fair schedules, and follow-through.
Delight the Guest:
- Be the brand champion: product storytelling, sampling, seasonal launches, and immaculate visual standards.
- Solve problems calmly—service recovery, staffing gaps, inventory surprises—while keeping the team confident and focused.
What Great Looks Like (Top 5 Characteristics)
- Entrepreneurial Mindset -Thinks like an owner: proactive, resourceful, and accountable. Comfortable making decisions without layers of corporate support. Sees challenges as opportunities to innovate and improve.
- Operational Agility - Can juggle food service, retail, and production — often simultaneously. Thrives in fast-paced, high-pressure environments. Strong time management and prioritization skills.
- Leadership & Team Building - Builds trust and motivates teams through example and empathy. Knows how to coach, discipline, and develop staff effectively. Creates a culture of excellence and accountability.
- Problem-Solving & Decision-Making - Resolves issues quickly and calmly — from customer complaints to staffing gaps. Makes smart decisions under pressure, even with limited data.
- Resilience & Grit - Handles stress with composure and confidence. Doesn’t flinch when the “cord is pulled tightly” — they lean in and lead.
You Bring
- Up to 4 years of management in food & beverage or hybrid retail/food service; both is ideal.
- True working-manager comfort: opening solo, running service, closing standards
- Evidence of team development (hiring, training, performance management) and improving KPIs over time.
- Strong operational discipline: labor planning, inventory, waste control, health & food safety compliance.
- Tech-savvy with standard retail/F&B systems (POS, scheduling, inventory).
- Ability to work retail hours (nights, weekends, holidays).
- Physical: prolonged standing, quick movement behind a compact bar, frequent lifting up to ~25–30 lb.
Extra credit: Background with high-tempo concepts (e.g., premium coffee, salad/grain bowl, fast-casual with from-scratch elements) coupled with another operational experience beyond a single legacy brand.
Growth Path
- Phase 1 (0–6 months): Master the deployment model, product, standards, and team rhythms; stabilize KPIs.
- Phase 2 (6–18 months): Deliver consistent performance across seasons by building a successor bench; and promotions.
- Phase 3 (18–24+ months): Eligible for consideration for Multi-Unit Manager based on results and openings.
Timelines are indicative and performance-based; advancement is earned, not automatic.
Who Will Not Thrive Here
- Leaders who prefer to manage from the back office rather than from the floor.
- Pure multi-unit managers who are not willing to step onto the line and open/close themselves.
- Candidates seeking a title change without the reps of mastering the operation first.
Compensation & Benefits
- Competitive Base Salary plus up to 30% annual bonus
- 100% company-covered medical & dental (plan specifics shared in process).
- 401(k) with match
- Generous PTO and commuter benefits.
- Product discounts (in-store and employee shop); complimentary shift beverages; access to partner discounts network.
- Strong internal mobility; the brand actively promotes from within.
Meet Your Recruiter
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About New York, NY
Discover exciting job opportunities in the vibrant area around New York, New York! With its iconic skyline, diverse cultural scene, and endless career growth prospects, the Big Apple and its surroundings promise an unparalleled work-life experience. Nestled between Broadway theaters, world-class art galleries like The Metropolitan Museum of Art, and globally renowned cuisine spots in Little Italy and Chinatown, finding your dream job in New York is your gateway to thriving in a city that never sleeps. Embrace the energy of Times Square, catch a game with the Yankees at Yankee Stadium, or unwind in the serenity of Central Park. Explore our job listings today and unlock your potential in the heart of opportunity.
You will find a wide range of opportunities with our partners across the US in a diverse set of industries and sectors. We also have a strong network of European based organizations, especially Italian organizations, that operate in the US looking for top professionals to join their team.