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Spare Parts and Logistics Manager

Arlington Heights, IL 60005

Industry: Engineering & Technical Job Number: 7413

Job Description


Our client is a well-established industrial equipment manufacturer with a strong North American presence. They are known for their advanced machinery and robust after-sales services, serving a wide range of technical and manufacturing industries. The company is headquartered in Europe, with a regional office in North America that handles a significant portion of their parts and logistics operations

 

The role

We are seeking a hands-on, results-driven Spare Parts & Logistics Manager with a strong background in industrial or manufacturing environments. This is a player-coach leadership role overseeing spare parts operations, purchasing, inventory, logistics, and customer service activities. The ideal candidate will combine strategic oversight with daily operational involvement, strong analytical skills, and the ability to thrive in a fast-paced, high-urgency environment.

 

Key Responsibilities

Customer Service
  • Address customer concerns and complaints promptly.
  • Maintain regular contact with key accounts to strengthen relationships and drive long-term revenue.
  • Input and process customer orders as needed

 

Inventory Management
  • Replenish inventory at the North American operations.
  • Review stocking levels to ensure correct quantities are available.
  • Oversee used and obsolete inventory.

 

Purchasing
  • Manage procurement of all spare parts and related machine ancillaries.
  • Place orders for office and showroom needs.
  • Negotiate with suppliers to secure optimal costs.
  • Issue service purchase orders for work by third-party suppliers.

 

Sales
  • Prepare quotes for spare parts packages tied to new machine sales.
  • Quote product line machine upgrades and individual spare parts.
  • Contribute to the development of the annual sales budget for spare parts.

 

Projects – Installation Support
  • Order installation-related components (e.g., dust collectors, conveyors, clamps, tooling).
  • Source critical items to complete installations (e.g., fencing, relays)

 

Accounting
  • Close all spare parts invoices daily and at month-end.
  • Maintain electronic filing of picking slips and invoice copies.

 

Part Number Management
  • Ensure accurate part setup in ERP system (Microsoft Dynamics AX).
  • Establish pricing and stocking levels for all parts.

 

Annual Price Development
  • Create annual pricing strategies based on cost trends from both factory and local sources

 

Reporting
  • Produce monthly reports on:
  • Gross profit margin
  • Days to receive
  • Open orders – Factory
  • Rolling sales by business unit
  • Dropships
  • Warranty

 

Warranty
  • Compile warranty data and prepare reports for factory partners.
  • Ensure proper warranty cost recovery each month.

 

Logistics
  • Collaborate with shipping/receiving to improve internal communication and productivity.
  • Work with carriers (FEDEX, UPS, DHL, etc.) to reduce costs.
  • Manage all inland freight for machines from Europe.

 

Leadership & Team Development
  • Lead and develop a diverse operations team, fostering cross-functional collaboration.
  • Create a positive, growth-oriented culture.
  • Monitor employee activity metrics (quotes, orders, calls, emails) via call ticket software.
  • Conduct annual performance evaluations based on KPIs and professional conduct.
  • Maintain strong relationships with European factory parts managers and teams.

 

Other Duties
  • Review, analyze, and recommend changes to stock levels.
  • Perform other departmental tasks and assignments as needed.

 

Skills & Competencies
  • Strong leadership in an industrial or manufacturing setting; able to lead by example.
  • Advanced Microsoft Excel skills (VLOOKUP, pivot tables, formulas) for pricing and margin analysis.
  • Solid knowledge of ERP systems (Microsoft Dynamics AX preferred; transition to a new platform planned).
  • Strong analytical capability for managing thousands of SKUs.
  • Customer-focused mindset with urgency in meeting parts and service needs.
  • Ability to balance strategic thinking with daily operational execution.

 

Qualifications
  • Minimum 5 years of relevant experience in an industrial, manufacturing, or technical environment.
  • Business degree preferred but not required.
  • Proven ability to manage complex operations and multi-functional teams.

 

Work Environment & Logistics
  • Full-time, on-site role (5 days/week) in a North American operations hub.
  • Minimal travel initially (approx. 5–10%, up to 20% over time), which may include occasional trips to Europe for service meetings and domestic customer visits.

Meet Your Recruiter

Heather McCullough

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About Arlington Heights, IL

Ready to kickstart your career in the vibrant Arlington Heights, Illinois area? Explore our job opportunities today and discover the charm and endless growth possibilities this thriving region has to offer! Nestled in the heart of Cook County, IL, Arlington Heights boasts a diverse cultural scene, including the renowned Arlington Heights Historical Museum and Metropolis Performing Arts Centre. Not to mention, the tantalizing cuisine at local favorites like Ttowa Korean Bistro and Mago Grill & Cantina will surely delight your senses. With close proximity to Chicago, numerous parks like Lake Arlington, and easy access to watch games at the iconic Wrigley Field or United Center, Arlington Heights is the perfect place to advance your career while enjoying a rich tapestry of experiences. Don't miss out on the opportunity to make your mark in this dynamic area – apply now!

You will find a wide range of opportunities with our partners across the US in a diverse set of industries and sectors. We also have a strong network of European based organizations, especially Italian organizations, that operate in the US looking for top professionals to join their team.