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Service Engineer
16650 Halfway Boulevard, Hagerstown MD 21740. Hagerstown, MD 21740 US
Job Description
Service Engineer
Location:Â Hagerstown, MD
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We are seeking an enthusiastic, self-motivated Service Engineer who thrives in a fast-paced environment. The ideal candidate will be comfortable handling a wide range of responsibilities, from administrative tasks to strategic technical functions.
As a Service Engineer, you will work closely with design and manufacturing teams, as well as customers and vendor field engineers. A passion for innovation and a solid understanding of engineering systems is essential for this role.
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Key Responsibilities:
- Collaborate with the direct manager, field engineers, and technicians on daily activities at the railcar depot.
- Monitor system Reliability, Availability, Maintainability, and Safety (RAMS) during commissioning and warranty periods; prepare and publish monthly performance reports.
- Develop, maintain, and update a database of service failures during revenue operation.
- Conduct RAMS analysis to identify trends and areas for improvement.
- Coordinate with design and manufacturing engineers to analyze failures and determine root causes.
- Contribute to assessing RAMS performance and defining requirements to meet project RAMS targets.
- Develop and deliver technical training materials, testing protocols, and certification documentation.
- Take a proactive approach in analyzing RAMS data to improve the quality and consistency of engineering studies and requirements.
- Identify and analyze non-conformities found during validation phases.
- Select required spare parts using User Manuals and Illustrated Spare Parts Catalogs.
- Review work breakdown structures and bills of materials.
- Determine tooling and maintenance equipment requirements.
- Participate in concurrent engineering design reviews to enhance maintainability.
- Provide support to engineering teams to improve product reliability and performance.
- Follow managerial direction and adhere to company policies and procedures.
- Maintain strong client relationships in line with the company’s customer care standards.
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Qualifications:
- 1–3 years of relevant engineering experience.
- Proficiency in Microsoft Office Suite.
- Experience in mechanical and/or electrical maintenance processes.
- Strong verbal and written communication skills in English.
- Ability to collaborate effectively with cross-functional teams and external stakeholders.
- Self-directed with strong organizational and time management skills.
- Analytical mindset with the ability to work with technical data and figures.
- Sound judgment and decision-making abilities.
- Proactive problem-solving skills.
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Education:
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field is required.
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Benefits:
Employees enjoy a comprehensive benefits package, which includes:
- Competitive salary
- Medical, dental, and vision insurance
- Short-term and long-term disability coverage
- Life and accident insurance
- Flexible Spending Accounts (FSAs)
- Retirement savings plan
- Paid vacation
- Flexible work programs (e.g., flextime)
- Training and professional development opportunities
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