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Spare Parts Key Account Manager
Industry: Sales
Job Number: 7389
Job Description
Ready to Take Ownership of a High-Impact Spare Parts Portfolio?
We're looking for a driven and relationship-focused professional to lead key account growth in a fast-paced, technically sophisticated environment. This role is with a global leader in cutting-edge sheet metal fabrication technology, known for engineering some of the most advanced machines powering smart factories around the world.
If you're passionate about solving customer challenges, navigating complex product specs, and delivering real value through expert-level spare parts support—this position puts you at the center of it all. From trade shows to technical consultations, you’ll be the go-to expert for strategic clients across North America. Ready to step into a role where your expertise makes a measurable difference?
Spare Parts Sales:
- Identify and pursue new sales opportunities in the spare parts market.
- Understand who your customers are (e.g., mechanics, DIY enthusiasts, businesses).
- Tailor your message based on their needs and pain points – Equipment age, number of machines etc.
- Maintain and expand existing customer relationships to drive repeat business.
- Provide expert advice and solutions regarding spare parts, including product specifications and compatibility.
- Track sales metrics.
- Collaborate with the product units and service teams to relay customer feedback and contribute to product improvements.
- Collaborate with the sales team to identify customer requirements and provide technical solutions that meet those needs.
- Conduct market research to identify trends and competitor activity.
- Attend trade shows and industry events to promote products and network with potential clients. Prepare and present sales reports and forecasts to management.
- Resolve customer inquiries and issues in a timely manner.
- Create Compelling Content
- Product Descriptions: Highlight the quality, compatibility, and benefits of your spare parts.
- Case Studies: Showcase success stories or testimonials from satisfied customers.
- Email Marketing
- Build a mailing list and send out newsletters featuring new products, promotions, and useful tips. Segment your audience for personalized offers.
- Attend Trade Shows or Local Events
- Showcase your products in person and network with potential customers and partners.
Machine Project Management:
- Track incoming containers / Track delivery dates
- Project ancillary shipping
- Project missing parts - order from factory PM
- Copy docs from factory into airtable (project tracking/monitoring system)
- Receiving machines - Allocating machines to projects by s/n in AX - Post packing slips for machines
Job Skills and Qualifications:
- Proven experience in sales, preferably in spare parts or a related industry.
- Knowledge of spare parts, technical specifications, and industry trends.
- Proficient in Microsoft Office Suite and CRM software.
- High excel skills
- Ability to work independently and as part of a team.
- Knowledge of sales processes and techniques, with the ability to close deals.
- Excellent communication and presentation skills, with the ability to build rapport with clients. Technical Sales Support: Collaborate with the sales team to identify customer requirements and provide technical solutions that meet those needs.
- Customer Engagement: Build and maintain relationships with clients, ensuring a deep understanding of their technical challenges and requirements.
- Proposal Development: Assist in the preparation of proposals and respond to technical inquiries during the bidding process.
- Market Research: Stay informed about industry trends, competitor products, and emerging technologies to effectively position our solutions.
Required:
- On-site
- 30% travel
- 5-7 years of experience
- Preferred language Italian/Spanish
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