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Logistics and Customer Service Analyst
Industry: Professional/Administrative
Job Number: 7427
Job Description
OBJECTIVES
- Responsible of supporting PMI logistics and to meet demand and delivery budgeted targets
- Responsible for dealing with customers and distributors with issues/needs regarding delivery and stock products
- Priority on the Customer Service Level, Order Processing and Customer relationship and in supporting Operations Manager in dealing with customers and distributors with regard to delivery processes
Main Responsibilities
- Review orders / shipping information and delivery date input
- Responsible for order entry and/or maintenance for assigned accounts.
- Maintain relationships with freight and external logistic companies
- Establish relationship with customers by communicating and resolving issues.
- Contact customer and distributors to organize transports
- Organize weekly delivery of shipments optimizing carriers' routes
- Benchmark transportation companies fares and follow negotiations
- Collect transportation data and encountered issues (i.e. damages)
- Support sales in the invoicing processes with customers and distributors
- Contribute to planning/designing of all transport and logistics systems to meet long term plans, ensure continuity/efficiency
- Support development of annual budget for logistics workstream and controlling day-to-day spend
- Help developing/implementing recovery plans to meet any availability, throughput, installation or salvage shortfalls
- Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer
- Keep updated on regulations
- Performs other duties as assigned
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