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Import Customer Service Rep
158 B Rowayton Avenue Norwalk, CT 06853 US
Job Description
Responsibilities
- Communicate with clients, carriers, and other team members by phone, fax, and email
- Resolving issues and setting appropriate expectations with customers
- Making quick and effective decisions on behalf of the customer
- Managing orders: orders entry and process
- Constant review of orders required for immediate shipment and processing release
- Follow up with the internal team on all required sales order credit hold releases for shipment
- Identify backorders and assist with immediate fulfilment
- Answer incoming calls, provide appropriate assistance
- Effectively communicate with Internal support to ensure customers are appropriately handled
- Oversees biweekly payroll with Paychex
- Perform data entry and administrative duties such as invoicing, managing account receivable and maintaining files
- You will be managing shipping documents, and documentation is a critical part of international logistics
- Manages purchasing and receiving
- Orders raw materials and other components
- Keep current price list of purchased items
- Support staff with information regarding material purchase status
- Other duties, as assigned
- Prior experience in transportation and logistics industry is not required but is beneficial
- managing shipping documents, and documentation is a critical part of international logistics
- Excellent written and verbal communication skills
- Works well under pressure and meets tight deadlines
- Highly computer literate with capability in email, MS Office and related business and communication tools
- Positive attitude that thrives in a fast-paced environment
- Great organizational, time management skills and multitask
- Deadline and detail-oriented
- Data entry with high level of accuracy
- Nice to have a second language (Spanish, Italian, …)
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You will find a wide range of opportunities with our partners across the US in a diverse set of industries and sectors. We also have a strong network of European based organizations, especially Italian organizations, that operate in the US looking for top professionals to join their team.