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Customer Service Representative

Philadelphia, PA 19114

Industry: Professional/Administrative Job Number: 7120

Job Description

Job description
Location: Philadelphia, PA

Working Hours: Mon-Fri, 8:00 AM - 5:30 PM (or split shift, TBD)

Job Type: Contract

About Us:
We are currently seeking a dynamic and detail-oriented individual to join Ursula's customer service team in Philadelphia. The team operates in a high-paced and high-volume environment, providing exceptional customer service. The role involves not only customer interactions but also requires proficiency in procurement and logistics-related tasks. This is an on-site position, and candidates with a strong customer service background, organizational skills, and a proactive attitude are encouraged to apply.

Key Responsibilities:
  • Handle a high volume of customer inquiries via phone and email with professionalism and courtesy.
  • Provide outstanding customer service, addressing and resolving customer issues promptly and accurately.
  • Generate quotes and process purchase orders (POs) with a high level of accuracy and attention to detail.
  • Collaborate with team members to ensure seamless customer service operations.
  • Utilize SAP software for various tasks; prior knowledge is a plus.
  • Adapt to a dynamic work environment and contribute to team goals.

Qualifications:
  • Previous experience in a customer service role, particularly in a high-paced environment.
  • Strong organizational skills and attention to detail, especially in handling quotes and POs.
  • Background in procurement and logistics is highly desirable.
  • Excellent phone presence and communication skills.
  • Ability to quickly learn and adapt to new processes and technologies.
  • Team-oriented with a positive and proactive approach.
  • Self-motivated and able to work independently.
  • Familiarity with SAP software is a plus.

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You will find a wide range of opportunities with our partners across the US in a diverse set of industries and sectors. We also have a strong network of European based organizations, especially Italian organizations, that operate in the US looking for top professionals to join their team.