Skip to main content

Search JOBS

Have a look at our open jobs in the US and find your next OPPORTUNITY here.

So sorry, this position is no longer available. Please go ahead and submit your application. We may have other positions that would be the perfect fit for you. Alternatively, you may want to apply to one of the following related jobs:

Customer Service Manager

Renton, WA 98057

Industry: Professional/Administrative Job Number: 7315

Job Description


Purpose of the Role
A leading manufacturer of high-end coffee equipment is seeking a Customer Service Manager to oversee support operations for its premium brands across North America. Reporting directly to the CEO, this role is crucial in ensuring outstanding customer experiences that align with the company’s commitment to excellence, innovation, and coffee craftsmanship.

The Customer Service Manager will lead and develop a customer support team, ensuring timely and effective resolution of inquiries, technical assistance, and aftersales services. The role involves fostering strong relationships with distributors, partners, and clients, optimizing service operations, and upholding the company's reputation for quality. By combining operational efficiency with a deep understanding of coffee equipment and customer needs, this position plays a key role in strengthening brand loyalty and enhancing the overall coffee experience.
Main Duties & Responsibilities
  • Order Management: Oversee the complete order process, from order collection and system entry to invoicing and coordination with warehouse and planning departments.
  • Customer Relations: Serve as the primary point of contact for customer service issues, ensuring prompt responses and efficient resolution.
  • Logistics & Inventory Management: Manage outbound materials, spare parts inventory, and tracking of demo machines, ensuring accurate system records and timely restocking.
  • Online Sales & Installations: Oversee online orders and collaborate with the technical team for seamless equipment installation.
  • Process Improvement: Develop and implement customer service procedures, policies, and standards to enhance service efficiency and satisfaction.
  • Team Leadership & Training: Hire, train, and mentor customer service agents to maintain high performance and professionalism.
  • Performance Analysis: Monitor service metrics, assess data trends, and generate reports to drive continuous improvement.
Qualifications & Skills
  • Strong analytical skills for data review and process optimization.
  • Leadership and mentoring abilities.
  • Proficiency in Microsoft Office 365; SAP knowledge preferred.
  • Experience with Amazon Sales Platforms or Auto Quotes is a plus.
Compensation & Benefits
  • Competitive Salary + Bonus based on company and individual targets
  • 401(k), health insurance, dental insurance, paid time off.

Location: Renton, WA

This is a full-time role with an opportunity to contribute to a dynamic, growing company in the specialty coffee equipment industry.

Meet Your Recruiter

Jim Argiros

Apply Online Apply with LinkedIn Apply with Facebook Apply with X

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Renton, WA

Ready to jumpstart your career in the vibrant city of Renton, Washington? Our job listings in this bustling area offer unparalleled growth opportunities and a thriving community for eager job seekers. Nestled between the breathtaking Cascade Mountains and the sparkling waters of Lake Washington, Renton boasts a unique charm that is hard to resist. With easy access to popular attractions like the scenic Gene Coulon Memorial Beach Park, the iconic Renton Boeing Plant, and the thrilling Seahawks' games at Lumen Field in nearby Seattle, there is always something exciting to explore. Indulge in the local cuisine, catch a show at the Renton Civic Theatre, or admire art at the Carco Theatre - Renton truly has something for everyone. Don't miss out on the chance to advance your career in this dynamic and welcoming city!

You will find a wide range of opportunities with our partners across the US in a diverse set of industries and sectors. We also have a strong network of European based organizations, especially Italian organizations, that operate in the US looking for top professionals to join their team.