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Customer Order Admin
3050 Red Lion Road Philadelphia, PA 19114 US
Job Description
Responds to incoming customer telephone calls and provide assistance to their orders for aircraft components. Â
- To start they will be Monday - Friday for training between 8:30-5pm
- Upon completion of training we have two spots – we are currently mulling over the schedule but for right now it will be 4:30am – 12pm And 4:30pm -12:00am
Duties and Responsibilities:
1. Receive incoming customer telephone calls for placement of AOG orders for aircraft spares, exchange components, special tools and equipment.
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2. Provide customer assistance in researching the selection of the correct part number to meet requirements by coordinating the customer contact with
Technical Services personnel.
3. Enters appropriate order information, SAP CRM ticket, and processes customer orders to the warehouse for shipment.
4. Provides customer with shipping information and delivery schedule on any back ordered item.
5. Advises customer of changing status of back orders and upon receipt of items expedites shipments.
6. Provides price and availability to Customers for aircraft spares, special tools and equipment.
7. Ensures proper handling of AOG (Aircraft on ground) requests from service ticket
creation to its closure and continuous information flow between CustomerÂ
8. Communicates with AW Offices during working shift and involves available
resources connected to AW network (warehouse, quality, Italy FOC) to ensure proper support.
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3. Qualifications for Position:
A. Education
HS diploma or equivalent.
B. Experience
Three to five years administrative experience in progressive corporate background
C. Competencies &Attributes
1. Prior experience in customer service or related administrative support position.
2. Have a good phone presence.
3. Excellent written/oral communication skills.
4. Present a professional demeanor.
5. Availability to work on shift is requested
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