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After Sales & Spare Parts Specialist
4911 Creekside Drive Ste B Clearwater, FL 33760 US
Job Description
A global industrial equipment manufacturer with U.S. operations in Florida is seeking a Technical Parts & After-Sales Specialist to support its North American customer base.
This role bridges customer care, supplier coordination, and technical support — ensuring that spare parts (both commercial components and made-to-drawing mechanical parts) are quoted, ordered, and delivered accurately and efficiently.
It’s an excellent opportunity for a junior technical professional or recent engineering graduate to gain hands-on exposure to international machinery manufacturing, while learning directly from senior team members in a close-knit U.S. branch.
Key Responsibilities Customer Care & Order Management
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Receive and process customer inquiries and orders for spare parts.
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Prepare and issue quotations based on price lists and technical input.
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Follow up on orders, deliveries, and service requests.
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Maintain accurate customer and order data in the ERP system.
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Communicate with local suppliers for fabricated and machined parts.
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Read and interpret mechanical drawings and blueprints to clarify requirements with suppliers.
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Monitor lead times and ensure timely delivery of all parts.
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Support the evaluation of supplier performance and delivery accuracy.
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Collaborate with senior technical staff and the engineering team in Europe for clarifications.
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Assist warehouse and logistics functions when needed (shipments, trucking, etc.).
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Prepare Excel reports (backlog, order intake, shipments) and maintain documentation.
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Education: Technical degree or equivalent in Mechanical, Mechatronic, or Industrial Engineering (or related field).
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Experience: 0–4 years in a mechanical, manufacturing, or technical customer service environment.
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Technical Skills:
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Proven ability to read and interpret mechanical blueprints and part drawings.
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Basic understanding of ERP systems and Microsoft Excel.
Soft Skills:
Excellent communication, organization, and multitasking skills.
Team-oriented, adaptable, and proactive mindset in a small-team setting.
Compensation & Benefits
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Base Salary: $55,000 – $60,000 (commensurate with experience)
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Health, Vision & Dental: 100% employer-paid individual coverage
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401(k): Employer match up to 4%
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Life Insurance, Short-Term Disability, and AD&D
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Paid Time Off:
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10 days PTO per year (accrual increases with tenure)
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9 paid holidays annually
This position is a gateway to broader responsibilities in After-Sales, Spare Parts, or Purchasing within the company’s North American organization. The successful candidate will gain mentorship, international exposure, and the opportunity to grow into a key operational or customer-facing role.
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You will find a wide range of opportunities with our partners across the US in a diverse set of industries and sectors. We also have a strong network of European based organizations, especially Italian organizations, that operate in the US looking for top professionals to join their team.