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2D Laser Field Service Technician

Arlington Heights, IL 60005

Industry: Engineering & Technical Job Number: 7456

Job Description


Join a global leader in advanced sheet-metal fabrication technology.
This organization designs and supports high-performance industrial laser systems used by manufacturers across the United States. Known for deep engineering expertise, cutting-edge fiber laser technology, and long-term investment in its technical teams, the company offers hands-on exposure to complex laser systems, continuous technical development, and direct customer impact. This is an opportunity for a skilled Field Service Technician to work at the intersection of laser physics, automation, and CNC controls in a highly autonomous, travel-based role supporting sophisticated manufacturing environments.
Position Overview
The Field Service Technician is responsible for providing on-site service, installation, training, troubleshooting, and maintenance support for advanced 2D fiber laser cutting systems. This role requires strong mechanical, electrical, and controls knowledge, as well as the ability to work independently in customer manufacturing environments throughout the U.S.
Key Responsibilities

  • Perform system-level troubleshooting on complex mechanical, electrical, and control-related issues

  • Diagnose and repair equipment by dismantling and rebuilding mechanical and electrical assemblies

  • Set up and commission high-power fiber laser systems, including adaptive optics cutting heads and beam acquisition verification

  • Monitor laser performance and optimize laser output to ensure system efficiency and cutting quality

  • Perform software updates on HMIs, PLCs, and open-architecture CNC controllers

  • Interpret electrical schematics, block diagrams, and control logic to analyze and resolve system issues

  • Install system upgrades and enhancements on existing equipment

  • Train customers on machine operation, preventative maintenance, and best practices

  • Document service activities, system issues, root causes, and resolutions in detail

  • Collaborate with internal engineering and technical teams to support continuous improvement
Qualifications & Experience

  • Associate’s degree in Lasers, Electronics, Robotics, Manufacturing Technology, or a related technical field strongly preferred

    • Bachelor’s degree in Engineering or a related science discipline preferred

  • Minimum 3 years of experience working with CNC-controlled manufacturing equipment (laser experience strongly preferred)

  • Strong mechanical and electrical troubleshooting skills

  • Experience working with:

    • PLCs and CNC controllers

    • Servo drives, motors, sensors, relays, switches, and control circuits

    • AC and DC electrical systems

  • Proficiency with electrical measurement and diagnostic tools (e.g., voltmeters, oscilloscopes)

  • Ability to read and interpret schematics, technical documentation, and software logic

  • Familiarity with Windows-based systems and Microsoft Office applications

  • Working knowledge of pneumatic, hydraulic, electrical, and electronic systems

  • Strong understanding of laser and electrical safety protocols
Core Skills & Attributes

  • Logical, methodical problem-solving at both subsystem and full system levels

  • Strong communication skills and ability to interact effectively with customers

  • Comfortable working independently in a high-travel, customer-facing role

  • Organized and detail-oriented with strong documentation habits

  • Ability to adapt to varied customer environments and technical challenges
Travel & Work Requirements

  • Full-time position, Monday through Friday

  • Extensive travel required (up to 100%) to customer sites across the United States

  • Valid driver’s license required (REAL ID compliance required by May 2025)

  • Ability to work safely in industrial environments
Compensation & Benefits

  • Competitive compensation package

  • Per diem for travel

  • Mileage and expense reimbursement

  • Medical, dental, vision, and life insurance

  • 401(k) with company match

  • Paid vacation and company holidays

  • Ongoing technical training and professional development

Meet Your Recruiter

Heather McCullough

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About Arlington Heights, IL

Ready to kickstart your career in the vibrant Arlington Heights, Illinois area? Explore our job opportunities today and discover the charm and endless growth possibilities this thriving region has to offer! Nestled in the heart of Cook County, IL, Arlington Heights boasts a diverse cultural scene, including the renowned Arlington Heights Historical Museum and Metropolis Performing Arts Centre. Not to mention, the tantalizing cuisine at local favorites like Ttowa Korean Bistro and Mago Grill & Cantina will surely delight your senses. With close proximity to Chicago, numerous parks like Lake Arlington, and easy access to watch games at the iconic Wrigley Field or United Center, Arlington Heights is the perfect place to advance your career while enjoying a rich tapestry of experiences. Don't miss out on the opportunity to make your mark in this dynamic area – apply now!

You will find a wide range of opportunities with our partners across the US in a diverse set of industries and sectors. We also have a strong network of European based organizations, especially Italian organizations, that operate in the US looking for top professionals to join their team.