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Customer Order Admin
3050 Red Lion Road Philadelphia, PA 19114 US
Job Description
Responds to incoming customer telephone calls and provides assistance to their orders for aircraft components.
Duties and Responsibilities:
1. Receive incoming customer telephone calls for placement of AOG orders for aircraft spares, exchange components, special tools and equipment.
2. Provide customer assistance in researching the selection of the correct part number to meet requirements by coordinating the customer contact with
Technical Services personnel.
3. Enters appropriate order information, SAP CRM ticket, and processes customer orders to the warehouse for shipment.
4. Provides customers with shipping information and delivery schedule on any back ordered item.
5. Advises customers of changing status of back orders and upon receipt of items expedites shipments.
6. Provides price and availability to Customers for aircraft spares, special tools and equipment.
7. Ensures proper handling of AOG (Aircraft on ground) requests from service ticket creation to its closure and continuous information flow between Customer
8. Communicates with Offices during working shift and involves available
resources connected to AW network (warehouse, quality, Italy FOC) to ensure proper support.
B. Experience
Three to five years administrative experience in progressive corporate background
Competencies & Attributes
1. Prior experience in customer service or related administrative support position.
2. Have a good phone presence.
3. Excellent written/oral communication skills.
4. Present a professional demeanor.
5. Availability to work on shift is requested
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